Refund & Cancellation Policy

Refund Policy

Eligibility for Refunds

Refund requests must be made within 7 days of receiving your order.
To be eligible for a refund, items must be unused, unopened, and in original packaging.
Non-refundable items include:

Customized or Personalized Products: These are non-refundable unless faulty or damaged.
Non-resalable Items: Items that have been used, damaged, or opened may not be eligible for return or refund.

How to Request a Refund:

To request a refund, please contact us at customer.care@evimeriaenterprise.com with your order number and a brief explanation of why you’re requesting a refund.
Once we review your request, we will notify you of the approval or rejection. If approved, your refund will be processed to the original payment method.

Refund Processing Time:

Refunds will be processed within 7-10 business days after your request is approved. Please allow extra time for the amount to appear in your account based on your payment provider’s processing times.

Refund Fees:

Refunds may be subject to a processing fee depending on the item and order conditions. If applicable, we will notify you of this fee before the refund is processed.

Cancellation Policy

1. Order Cancellation:

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
To cancel your order, contact us at info@evimeriaenterprise.com with your order number as soon as possible.
Once your order has been shipped, it cannot be canceled, but you can return it using our standard return process.

2. Non-Cancelable Orders:

Orders that have been customized, personalized, or shipped are not eligible for cancellation.
Digital products are non-refundable and non-cancelable once purchased.

Return Process

1. Returning Items:

If your return request is approved, we will provide you with instructions on how to return the item(s).
Please note that the customer is responsible for the return shipping costs, unless the item is damaged, defective, or incorrect.
Products must be returned in their original condition, with packaging and tags intact, to be eligible for a refund.

2. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@evimeriaenterprise.com within 48 hours of receiving the product. Include photos of the item and packaging.
We will either issue a full refund or send a replacement at no extra cost.

Exceptions to the Refund & Cancellation Policy

1. Non-Refundable Items:

Certain items are non-refundable, including personalized or custom-made products, gift cards, and sale items.
Be sure to check product details for information regarding return eligibility before purchasing.

2. Partial Refunds:

In some cases, a partial refund may be granted (e.g., for items returned used or damaged). The decision will be at our discretion.

Contact Information

For any inquiries regarding our Refund & Cancellation Policy, or to request a return, refund, or cancellation, please reach out to our customer support team:
📧customer.care@evimeriaenterprise.com